PRIVACY POLICY

At Surfbox Cornwall we want you to know that your privacy is of most importance to us. We are 100% committed to protect any data that we collect from you.

We will never sell your personal information.

Surfbox Cornwall is an online only service located in Cornwall. UK.

We use E-Commerce and PayPal payment facilities. When you shop at SurfboxCornwall.com we collect personal information such as your name, address, telephone number which is needed in order to be able to process your order. The email address is used to send a confirmation of your order and also any addition information regarding new products, discounts, product availability or promotions. If you are not happy about receiving these simply unsubscribe.

For an order to be processed, you must submit your form of payment and your payment card details. When you are placing an order you are entering into a contract with us so you must be 18 or over so that you can buy our products.

How is your personal information collected?

  • When you use our website.

  • You place an order.

  • Create an account.

  • To enable us to collect payment.

  • When you get in touch with us either an email, message or via any Social Media platform chat service with a query or to report a problem with your order.

  • When you contact us.

  • To be able to solve any complaints in the most efficient way.

How long is your data kept for?

Your data is kept until you have decided that you no longer want to use the website surfboxcornwall.com or you have decided to request your data to be deleted from our database.

Where is your data stored?

We use reliable third parties were we share your information with in order to provide the services that we advertise.

These include Payment providers and Fraud detection providers, in order to process information to us such as credit card payments, support services to you or fraud checks for us, for data storage and analytics.

Data is stored at a reliable service and application provider used by surfboxcornwall.com. They store your data on secure servers behind a firewall.

How is your data stored?

Rest assured that we will only collect and use your data if there is a reason to do so and if it is permitted under the Data Protection Law. In order to be able to provide you with the service you want, we must use your information.

As a costumer and under the DATA PROTECTION ACT 2018, you have the legal right to request access to the personal information that we hold on you. Simply send us a request to info@surfboxcornwall.com and we will get in touch as soon as possible.

Under the Data Protection legislation, you have the following rights with regards to your personal information:

 

  • The right to be informed about the collection and the use of your personal data.

  • The right to access personal data and supplementary information.

  • The right to have inaccurate personal data rectified, or completed if it is incomplete. If this is the case, please get in touch with us.

  • The right to erasure (to be forgotten) in certain circumstances. You can request the deletion or removal of certain information that we hold about you by contacting us.

  • The right to restrict processing in certain circumstances. You can block or suppress any further use of your information. We can still store your information but we will not use it any further.  

  • The right to data portability, which allows you  to obtain and reuse your personal data for your own purposes across different services

  • The right to object to processing in certain circumstances.

  • The right to withdraw consent at any time.

  • The right to complain to the Information Commissioner rights in relation to automated decision making and profiling

  • You also have the legal right at any time to ask us to stop processing your data.

 

We hope this is as clear as possible, if you still have any questions, please don’t hesitate to get in touch. We are here to help.